Service Level Terms
Last updated: April 19, 2025
Note: If the Terms, Policy, or Agreement are available in multiple languages and any discrepancies exist between translations, the English version shall prevail.
The Service must maintain 99.99% availability. This percentage, referred to as "Availability," is calculated monthly, excluding holidays, weekends, and scheduled maintenance periods. If the Customers or Users request maintenance at a specific time, that period will also be excluded from the Availability calculation. BabySea will notify the Customers and Users about scheduled maintenance through the official website, https://status.babysea.ai.
Downtime caused by factors beyond BabySea's control, such as force majeure events, will also be excluded from the Availability calculation. This approach ensures accurate calculations, including only periods directly impacted by BabySea. As a result, the Customers and Users is provided with transparent and reliable Service Level Terms.